Please read this Cancellation & Refund Policy carefully before subscribing to any AmatrixAI plan. By completing payment, you acknowledge and accept the terms outlined below.
All payments made for AmatrixAI software subscriptions are generally non-refundable.
⚠️ Once a subscription fee is processed, it is considered final. We encourage all users to evaluate the platform thoroughly before committing to a paid plan.
This policy applies to all subscription tiers — Starter, Professional, and Enterprise — unless otherwise specified in a separate written agreement.
Refunds may only be considered in exceptional circumstances. The following cases may qualify for review:
✅ All refund requests outside of these two categories will not be eligible for consideration, regardless of usage or circumstances.
If you believe your situation qualifies under one of the eligible exception categories, you must submit your refund request within 3 days of the original payment date.
⚠️ Requests submitted after 3 days of payment will not be considered under any circumstances.
AmatrixAI reserves the right to approve or reject refund requests at its sole discretion. Upon receiving your request, our team will:
If a refund is approved, it will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
AmatrixAI's decision on all refund matters is final and binding.
For questions about this policy or to submit a refund request: